- Raise awareness among unit employees and end users through periodic in-service training on how to use the systems they use,
- Respond to hardware and software-related malfunctions in university units on-site and in a timely manner, assist in resolving issues,
- Establishing minimum standards for computers and peripherals in the university's academic and administrative units; preparing and updating related technical specifications and ensuring their publication on the Presidency's website,
- Finding direct solutions to the problems of end users in university units and forwarding unsolvable systemic problems to the relevant branch directorate or superior,
- Monitoring the warranty processes for malfunctions occurring in IT devices,
- Repairing, maintaining, and servicing all computers, printers, fax machines, scanners, security cameras, and similar IT devices belonging to the institution, or having them repaired, maintained, and serviced,
- Resolving internet/network access problems on computers used within the institution that are caused by hardware or user error,
- Determine hardware requirements for end-user devices (PCs, printers, scanners, etc.); prepare implementation plans for installation and distribution.
- Provide on-site support for internet and network connections to existing and newly established units within the university, as well as support at the endpoint.
- Perform other duties assigned by the Department Head related to their field.
